Digital Concierge: A Service for Hotels
Smart room, community, loyalty program, and guest orders and requests in one app
About the Product
Digital Concierge
An innovative mobile app that lets hotel guests manage their stay and enjoy comfort and convenience. Guests can order additional services, book restaurant tables, get local attraction info, and more, all without leaving their room. Digital Concierge is a reliable assistant for a comfortable and pleasant hotel stay.
Benefits
Reduces staff workload through check-in process automation and document handling
Enhances service quality with a unified service, maintenance, and food order processing window
Increases revenue from additional services available for ordering and payment via the app
Digital Concierge
More than an app, it's an intelligent system providing an unforgettable hotel stay experience. Control all aspects of your stay, from smart room management to ordering goods and services, communicating with hotel staff, or getting guest feedback. This app makes your hotel stay more comfortable, convenient, and secure, ensuring a 100% enjoyable vacation!
Features
Remote Room Access
Guests can open their room via the Digital Concierge app, bypassing reception card access
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Smart Room and Lighting Control
Guests can tailor their room's atmosphere to their preferences for maximum comfort and coziness.
Chat with Reception and Accommodation Services
A convenient communication method for getting help and solving issues in real-time without leaving the bed.
Ordering Goods and Services
Allows guests to easily and quickly order and pay for any hotel services through the Digital Concierge app.
Hotel Information
Provides detailed hotel information, including services, location, stay rules, Wi-Fi access, and more.
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Quick Helpdesk Requests
Helpdesk request templates for quickly reporting room issues or requesting assistance through the app.
Guest Feedback
Guests can leave reviews about the hotel and its services through the app, helping the hotel receive feedback and improve service quality.
Loyalty System
A built-in loyalty system offers guests various benefits and bonuses for rebooking the hotel or using other services.
Notification System
A notification management system sends guests push notifications about promotions, offers, and hotel activities.
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Telephony
Calls and communication with hotel staff using the app provide a conventional way for guests to address any concerns via direct calls from the app.
Integrations
The app can integrate with various hotel management systems
PMS Opera
PMS Fidelio
PMS Guesty
PMS Avantio
Unified Management Interface
Customize the app for each hotel in your network, accept and distribute requests across the network from a single office.
Manage multiple hotels through a unified interface
Distribute hotel administrators' permissions
Edit information displayed for all app sections
Edit loyalty program terms
Interface for sending notifications to active hotel guests
Display list of guests checking in under the loyalty program
Maintain a blacklist of guests
Increase the average bill per guest
Add additional services like restaurant, laundry, SPA
Sell your own merch or any other products through the app
Rely on the sales statistics of services and products
Sign up for a demo of the app
Learn how to quickly integrate the app into your hotels
Frequently Asked Questions
How is data security ensured? 
Data is stored in modern data centers that provide physical security. Information security is ensured by an advanced rights distribution system and encryption.
Can the app be branded?
Yes, it is possible. We can brand the app and publish it on Google Play and the App Store. However, this option is extra paid.
How many hotels can the system simultaneously support?
The system is scalable, so there is no known limit to the number of hotels and rooms it can support.
Is it mandatory to install smart locks for the app to work?
No, this is one of the options to simplify the guest check-in procedure.
Can I buy smart locks, relays, smart devices, etc., myself instead of through you?
Certainly, the main thing is to agree on the equipment specifications beforehand to ensure compatibility with our app.
Can guests make online payments for hotel/restaurant/spa services?
Yes, online payment for goods and services is implemented in the app.
Do I need to purchase equipment for the app to work?
There is no need to purchase equipment for using the basic functionality of the app. However, if you plan to use digitization in rooms, then equipment will be necessary, and we are ready to assist with the selection and setup of devices.
Do I need to change the doors to automate room access?
No, there is no need to change the doors. It may be necessary to replace the locks if they do not have a remote control interface.
What smart home devices does the app support?
The app allows control of air conditioners, lights, heated floors, curtains, air humidifiers, kettles, and any other smart devices.
What languages is the app localized in?
Currently, the app supports Russian and English.